Customers who want to change their energy provider should avoid the Verivox comparison calculator. The Stiftung Warentest recommends this. According to herAt Verivox, the best offers are no longer at the top.
In December 2019, the portal abolished almost all of the preset filters when the first inquiry was made, writes the Stiftung Warentest. As a result, Verivox now recommends tariffs with a term of 24 months, which is often unfavorable for customers.
For five days, experts from Stiftung Warentest had looked at the tariffs that Verivox listed in its standard search on the home page for a Berlin four-person household with an annual consumption of 3500 kilowatt hours. The results table is sorted so that the cheapest, a 24-month tariff, is at the top, it said.
However, only the price of the first contract year is used. If you look at the total price for 24 months, you will find four to twelve other tariffs in the places that are cheaper than the first place.
In addition: 24-month tariffs were usually not worthwhile. If the model household changes every year, it can benefit twice from the new customer bonus of up to 200 euros, according to the experts.
The change to the previous default is also problematic in other ways, it said. So far, the search had been focused entirely on the active changer, which changed the tariff every twelve months and only had to enter the postcode and annual electricity consumption. The results table would have shown only 12-month tariffs.
The old default settings also ensured that the tariffs were given further consumer-friendly criteria – for example, a short notice period of six weeks.
Verivox announced that it would carefully examine the points mentioned by the Stiftung Warentest. However, it is customary for comparison portals that consumers set the filter themselves according to their search criteria.
The default settings have been changed in order to provide consumers with the full potential of the market. Consumer-unfriendly tariffs, for example with prepayment, would still not be displayed by default.